B2B portal for dealers of a plumbing manufacturer
The challenge
Dealers ordered by email and phone: managers entered orders into 1C by hand, made mistakes with SKUs, and dealers could see neither stock, nor shipment statuses, nor their receivables. They needed a closed self-service portal with each dealer’s individual pricing.
The solution
We built a B2B portal with personal accounts: a catalog of 3,500 SKUs with stock across two warehouses, individual price lists per dealer agreement from 1C, order history and shipment statuses with tracking numbers. We implemented quick ordering by Excel upload and reordering, credit limits and receivables with a shipment block on overdue payments, and marketing materials (photos, certificates, 3D models) for download. Exchange with 1C:Manufacturing Enterprise runs through a REST layer with queues so the portal stays up when 1C is unavailable.
Technology stack
Gallery
Metrics
The result
Within 6 months, 340 of 400 dealers moved to the portal, and 78% of orders are placed without a manager. Order errors fell by 90%, and managers switched from data entry to developing dealers. The average time to place an order dropped from 1.5 days to 20 minutes.