A website is not “set it and forget it”
Many think a website runs on its own after launch. It doesn’t. Without support a site gets outdated, breaks, loses search positions and becomes vulnerable to attacks.
What website support includes
1. Technical maintenance
- Updating the CMS and plugins
- Backups
- Availability monitoring
- Fixing errors
- Performance optimization
2. Security
- Security updates
- Protection from hacking and DDoS
- SSL certificates
- Vulnerability scanning
- Recovery after incidents
3. Content support
- Adding and editing content
- Publishing news and articles
- Updating the product catalog
- Changing prices and promotions
4. SEO support
- Position monitoring
- Technical SEO optimization
- Fixing indexing errors
- Working on Core Web Vitals
5. Feature development
- New pages and sections
- Integrations with services
- UX improvements
- A/B testing
Risks without support
| Risk | Consequences |
|---|---|
| Site hacked | Loss of data, reputation, customers |
| Outdated software | Vulnerabilities, incompatibility |
| Site downtime | Lost sales, customer frustration |
| Slow loading | Lower conversion, SEO |
| Errors on the site | Lost requests and orders |
Support formats
One-off work
Payment for completed tasks:
- Suits rare tasks
- No priority in the queue
- More expensive per hour
Hour package
Prepaid work hours:
- 15–25% savings
- Priority support
- Flexible usage
Retainer service
A fixed monthly fee:
- Predictable budget
- Maximum priority
- SLA with guaranteed response time
- Regular reports
SLA — a quality guarantee
A Service Level Agreement defines:
- Response time — how fast we reply
- Resolution time — how fast we fix it
- Availability — site uptime
- Communication channels — how to reach us
| Priority | Response time | Resolution time |
|---|---|---|
| Critical (site is down) | 30 minutes | 4 hours |
| High (serious error) | 2 hours | 8 hours |
| Medium (non-critical issue) | 4 hours | 24 hours |
| Low (a wish) | 8 hours | As agreed |
Cost of support
| Format | Cost | What’s included |
|---|---|---|
| Basic | from ₽15,000/mo | Monitoring, backups, minor edits |
| Standard | from ₽30,000/mo | + content, SEO, 10 hours of work |
| Premium | from ₽60,000/mo | + development, priority, 20 hours |
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Conclusion
Website support is insurance for your business. Regular maintenance prevents problems and ensures stable operation. We offer flexible support formats for any budget.
Need reliable website support? Tell us about your project and we’ll pick the optimal service format.
